Bleenk – Privacy Policy

This Privacy Policy explains how Bleenk ("we", "us", "our"), operated by Robi Labs, collects, uses, and protects your information when you access or use our platform and related services ("Service"). By using Bleenk, you consent to the practices described in this policy.

1. Information We Collect

1.1. Information You Provide

We collect information you voluntarily provide, such as:

• Account information (name, email address, password)
• Profile details (bio, public profile settings)
• Content you generate using Bleenk (text, code, repositories)
• GitHub or third-party integrations you authorize
• Messages sent to our support team
• Payment details (processed securely by third-party processors)

We do not store raw credit card information.

1.2. Information Automatically Collected

When you use Bleenk, we automatically collect:

Device and usage data:

• IP address
• Browser type
• Device type
• Operating system
• Access times

Log data:

• Pages viewed
• Features used
• Errors, crashes, performance metrics
• Referring websites

Cookies and tracking:

We use cookies, pixels, and similar technologies to operate the service, understand user behavior, and improve performance.

1.3. Third-Party Analytics and Tracking Tools

Bleenk uses trusted analytics providers to understand how users interact with the platform.

Google Analytics & Google Tag Manager

Google Analytics collects information such as pages visited, session duration, device information, and user interactions.

Google Tag Manager is used to manage tracking tags.

Google may use this data across its services.

Learn more: https://policies.google.com/privacy

Microsoft Clarity

Clarity provides heatmaps, session recordings, click tracking, and user interaction analysis.

Clarity may set cookies to help analyze usage patterns.

Learn more: https://privacy.microsoft.com

Other third-party tools (if any)

We may integrate additional analytics, error reporting, or performance tools and will update this policy as needed.

2. How We Use Your Information

We use collected data to:

• Provide and operate Bleenk
• Improve performance, reliability, and security
• Understand user behavior and optimize UX
• Develop new features and enhance AI systems
• Customize your experience
• Prevent abuse, fraud, and harmful activities
• Process payments and manage subscriptions
• Communicate updates, alerts, and service messages

We do not sell your personal data.

3. AI-Generated Content and Data Use

Bleenk uses AI technologies to generate text, code, and suggestions.

To operate these features:

• Inputs may be processed by our models
• Outputs may be logged for security and abuse monitoring
• We do not use your private conversation data to train public models unless you explicitly opt in (if available)

We may use anonymized or aggregated data for improving the platform.

4. Sharing of Information

We may share data only with:

4.1. Service Providers

Including but not limited to:

• Hosting providers
• Analytics platforms (Google, Microsoft)
• Payment processors (Stripe, Paddle, etc.)
• Email delivery services
• Error and crash monitoring tools

These providers may only process data on our behalf.

4.2. Legal and Compliance

We may disclose information if:

• Required by law, subpoena, or court order
• Necessary to protect users, public safety, or our rights
• Needed to investigate violations of our Terms

4.3. Business Transfers

If Bleenk or Robi Labs undergo a merger, acquisition, or asset sale, your information may be transferred.

5. Cookies and Tracking Technologies

We use cookies for:

• Authentication
• Remembering preferences
• Analytics and performance
• Security and rate-limiting
• Heatmaps and behavior analysis (via Microsoft Clarity)

You may control cookies via browser settings, but disabling them may impact functionality.

6. Data Retention

We retain your information as long as your account is active or as needed for:

• Operating the service
• Legal requirements
• Security and auditing
• Fraud prevention

You may request deletion at any time.

7. Data Security

We use industry-standard security measures, including:

• Encryption in transit (TLS 1.2+)
• Secure authentication and hashing for passwords
• Access control and internal data policies
• Regular security audits and logs

However, no online service is 100% secure. You use Bleenk at your own risk.

8. Your Rights

Depending on your region (GDPR, CCPA, etc.), you may have rights to:

• Access your data
• Correct inaccurate information
• Delete your account and data
• Request a copy of your data
• Restrict processing
• Object to certain uses
• Opt out of cookies or tracking

To request these rights, contact us at support@bleenk.app.

9. Children's Privacy

Bleenk is not intended for children under 13.

We do not knowingly collect personal information from children.

10. International Data Transfers

Your data may be stored or processed in multiple countries.

By using Bleenk, you consent to such transfers, including to countries that may not provide the same legal protections as your country of residence.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

We will notify you of material changes by updating the "Last Updated" date or via email/app notification.

Continued use of the service constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, contact:

Robi Labs
Email: support@bleenk.app